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Personal Trapping SupportPersonal Trapping Support

Moles will not always behave as expected in every situation. A small percentage of moles (roughly 10 – 15%) have digging and tunneling patterns that are not discussed in the Mole Pro Instructional Video™ or require further clarification of the principles discussed. In these cases the Personal Trapping Support will assist you every step of the way.

Mole ProT Troubleshooting Guide

Most customer questions are addressed by a sheet that is included with your Mole Pro Trapping SystemT called “The Mole ProT Troubleshooting Guide.” It addresses the following topics:

  • I have set my traps and there is no mole activity around the locations I have chosen, what should I do?
  • I can’t find a good traveling tunnel like the ones I see in the video. What should I do?
  • There is lots of activity around the traps, but the mole is not being trapped. What is going wrong?

Procedure

If you do require any more information than is given in the Mole Pro Instructional Video™ or on “The Mole Pro™ Troubleshooting Guide”, write an e-mail to the address that is given along with the Mole Pro Trapping System™ and we’ll be happy to give you prompt, professional assistance.

In your e-mail, please include the following information:

  • Your full name or transaction number
  • A daytime telephone number where you can be reached
  • A brief description of the moles’ activity
  • Your soil type (eg. rocky, sandy, dry)
  • A brief description of the method and location you have used in setting your traps
  • Optional – a photo of the mole activity (this can often be very useful for troubleshooting)

We will contact you within 24 hours (excluding Sundays and holidays) of your e-mail, giving you the advice of a professional, experienced mole trapper who can help you make the necessary adjustments and/or suggest different techniques.

Most of our customers will never need this feature of the Mole Pro Trapping System™ since the Mole Pro Instructional Video™ covers the vast majority of mole problems, but it is invaluable for those who do.

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Common Questions
If I need the Personal Trapping Support feature, what kind of advice will I receive?

Do you have customers who do everything right but just couldn’t catch their mole?

Typically what proportion of your customers use the Personal Trapping Support?

I don’t have e-mail, am I able to get Personal Trapping Support on the telephone?

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